The Laptop Company Product News and Updates

New service will see hundreds of Surface computers repaired instead of replaced

5/12/2023

New service will see hundreds of Surface computers repaired
instead of replaced

In 2020, New Zealand created 80,000t of e-waste – only 1600t (or 2%) of that was recycled. When it comes to computers, the majority of e-waste comes from business.

Because of this, Microsoft has launched a local repair service for its Surface range of laptops and tablets for business. Where previously Surface devices were swapped with replacements (and faulty devices exported for refurbishment), they are now repairable within New Zealand through The Laptop Company – the country’s first Surface Authorised Service Provider.

With 88% of overall CO2-equivalent emissions coming from initial device production and shipping, repairing otherwise-perfect devices is the single largest way to reduce CO2-e and e-waste, rather than chucking and replacing with new.

“We’re thrilled to be able to offer this service to our Microsoft customers in a really great step forward in terms of sustainability,” says The Laptop Company’s CEO, Mark Mayo. “By opting for repairs over replacements, the carbon footprint of broken or faulty devices is drastically reduced, as faulty units are no longer exported for remanufacture. Being able to repair Surface devices here in NZ means things like broken screens and ports will no longer result in people sending otherwise perfect devices to recycling or landfill.”

The Laptop Company will offer the repair service to fleet owners including through their Renew service, which takes broken and out-of-warranty devices, repairs them and reinjects them into fleets to reduce e-waste and unnecessary replacement device purchases.

“We’re pleased to be able to locally employ technicians. Our service centres in Auckland, Wellington, Christchurch, and Dunedin mean fleet owners can access prompt and reliable repairs and get their users back to business quickly,” says Mayo.

By extending the useful life of broken devices that are otherwise perfect, The Laptop Company is helping deliver Microsoft’s vision for reducing the carbon footprint of New Zealand workplaces.

“Repairability is a huge issue worldwide, and the average New Zealander produces more than 21kg of e-waste each year. We believe everyone should have safe, reliable, and sustainable options to repair devices rather than sending them to landfill, but sending them to repairers offshore also had an environmental impact. This announcement by The Laptop Company means Kiwis can not only cut emissions by having their devices repaired, but have them repaired locally by a trusted partner, which is great news for our planet and for our customers too,” says Menisha Naran, Senior Marketing Lead, Surface Devices for Microsoft Asia.

About The Laptop Company
The Laptop Company is a multi-award-winning New Zealand-owned Microsoft Surface Partner. Based in Wellington but operating nationwide, The Laptop Company is a trusted supplier to corporate fleets and an official supplier of Surface devices to Government agencies through the All of Government IT Hardware Contract. The Surface ASP programme adds to The Laptop Company’s suite of whole-lifecycle Modern Fleet Management services, which includes asset and user-device management through TLC’s industry-leading Intune device management team.

About Microsoft Surface:
Microsoft Surface is a line of innovative, premium-quality computing devices that seamlessly combine cutting-edge technology with versatile design for a diverse range of user needs. Designed for Windows 11 and Microsoft 365, the Surface range provides flagship performance and usability in the Modern Workplace. The new generation of Surface devices is the most repairable to date, reflecting the company's commitment to sustainability and customer satisfaction.