Sometimes things can’t be repaired economically
User-damage, out-of-warranty failure, or wear-and-tear can result in laptops or tablets that need repair and replacement parts.
The cost of replacement parts from the manufacturer can often exceed the new purchase cost of the device. For most teams, this means the whole device is replaced instead of repaired – leading to otherwise-perfect devices becoming e-waste.
The cost of replacement parts from the manufacturer can often exceed the new purchase cost of the device. For most teams, this means the whole device is replaced instead of repaired – leading to otherwise-perfect devices becoming e-waste.
This doesn’t mean they aren’t useful
Written-off devices have reusable parts that can be used to repair other devices in your fleet - parts which may also be expensive to purchase from the manufacturer. If you run a fleet of almost any serviceable laptop or tablet model, you can keep your written-off devices for use as parts-donors for future repairs with The Laptop Company
What is Renew?
Parts recovery, reuse and device remanufacturing out of warranty
Keep your fleet running using Donor devices
Replacement parts from your own Donor devices can be used to repair other devices within your fleet
for damage not covered by warranty. By eliminating the cost of replacement parts, the cost to repair becomes significantly less than the cost of replacing most devices, and the risk of write-off is reduced.
for damage not covered by warranty. By eliminating the cost of replacement parts, the cost to repair becomes significantly less than the cost of replacing most devices, and the risk of write-off is reduced.
Put written-off devices back into your fleet
If you have broken fleet laptops or tablets, we can put some back into service. The parts recovered from donor devices can be combined to create remanufactured devices. These can be redeployed to users within your workforce, or reserved as spare Hot-swap devices at minimal cost.
Create Hot-swap devices to eliminate user-downtime
Hot-swap devices can be dispatched to users who have experienced device failure or damage, either as temporary or permanent replacements. Instead of waiting for repairs to their existing device, the hot-swap device is provided directly to the user.
This helps eliminate downtime, cost and frustration.
This helps eliminate downtime, cost and frustration.
Increase employee uptime
Extend fleet lifecycles
Reduce your fleet’s carbon footprint
Frequently asked questions
What types of devices are supported?
Any laptop or tablet that is designed for serviceability. Devices using glued or non-resealable construction, and those that use hardware DRM may not be eligible. Check with your account manager to find out more.
Is there a maximum age for devices supported?
Our technical services team will assess device suitability before service commencement. Maximum age will vary based on device type and recoverable components.
What happens to devices that can’t be repaired?
Non-repairable devices, broken components, and devices that are at end of their usable lives are recycled by our ISO accredited New Zealand based recycling partner.
What happens to data on end-of-life devices?
All devices with functional storage have drives wiped to NZISM standards. A Blancco certificate is issued for each device processed.
Where are spare Hot Swap devices stored?
Your Hot Swap spare devices can be stored at your location, or warehoused and dispatched to your users by The Laptop Company on demand.
How much does it cost?
Contact your account manager for an estimate. Hourly charges apply for device and fleet assessment, device disassembly and remanufacturing, repairs and user data migration.
Data destruction and handling for end-of-life machines: $15 per device + GST. Freight and courier charges apply.
Data destruction and handling for end-of-life machines: $15 per device + GST. Freight and courier charges apply.
Is there a minimum workforce size?
Renew is suitable for teams of 200 users or more.
Where are devices serviced?
The Laptop Company has award-winning service centres in Auckland, Wellington, Christchurch and Dunedin.
How to apply
Speak to an account manager at The Laptop Company to see whether the devices your team are using are eligible. You do not need to be an existing customer of The Laptop Company. Minimum fleet sizes for eligible models apply. Available within New Zealand.
No contracts, no fuss
Available now at The Laptop Company, New Zealand's preferred mobile computing supplier for business & government.
Speak to us to find out how you can get access.
Speak to us to find out how you can get access.
