UPDATED: Covid-19 Alert Level 4: Essential Needs

The Laptop Company is required to supply goods and services only for essential needs or in the support of an essential service, as defined by the New Zealand Government at its Essential Services web page https://covid19.govt.nz/government-actions/covid-19-alert-level/essential-businesses/.  Stay safe New Zealand.

Previous advice:

Covid-19 Alert Level 2 - The Laptop Company
​Business Continuity Information. Published March 23 2020.

​Due to recent events, The Laptop Company has enacted a Business Continuity Plan to allow us to fulfil our role as business partner with minimal disruption to you.  Until further notice, we will be operating in an altered capacity for the safety of our employees and our partners’ workforces.  

New measures

Safety and Hygiene

​Our employees have been provided protocols to follow in the event of possible exposure, to reduce social exposure, ensure good hygiene and for self-isolation in the event of suspected infection.   Shared surfaces used by the public, for example EFTPOS machines, will be disinfected after use.

Ring Ahead

​Our premises will be inaccessible to the public so we can control our environments and reduce the risk of community-acquired infection.  This is for our operational continuity and so we can maintain service and supply standards for our customer partners. 
If you are dropping-off devices for repair, please ring ahead on 0800 527 867 to get access to our premises.  Once inside, please do not take offence when we implement a social distancing policy of 2 metres between our employees and you.  This may lead to longer communication times when explaining an issue to a technician, but your patience is appreciated.

Repaired Hardware Will Be Sanitised

Devices for repair will be cleaned and disinfected on receipt by us and again before delivery back to the user.  There may be some residual disinfectant smell on the repaired device.  This can be safely wiped off by the user using a gently moistened cloth.  All solutions we use are safe for electronic devices and plastics.
If you want to avoid having on-site technicians at your premises, you can send faulty or damaged devices to our service centres, including where on-site warranties apply.   Please note hardware repair times may be longer than normal during high-demand periods due to the implementation of alternately-rostered split technical teams.

Courier Deliveries to Our Premises and Collections

​Please ring ahead on 0800 527 867 and we will grant you access.  Regular couriers will be able to access our floors as usual.  The same 2 metre social distancing policy applies.  Additional deliveries will need to be called in via your normal contact at The Laptop Company. 

Business as usual

Contact Points

​If you require anything, please contact your TLC Account Manager.
For warranty and repairs, contact your account manager, call 0800 527 867 or Contact Us to book a drop-off appointment or courier collection.

Supply

​Sales, deliveries and domestic supply chains are unchanged. We will continue to keep clients informed about global supply as factories reopen in China. 

Updates to these measures

​We will keep you informed of any changes to these and will follow the advice of the Ministry of Health. 
​If this advice changes, we will update you with more information.